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Overview
At Take N Go, we strive to provide excellent delivery services for your daily essentials, including lunch boxes, parcels, and pathology reports. Your satisfaction is our top priority, and we aim to address any concerns regarding refunds and returns with fairness and transparency.
Refund Policy:
- Delivery Failures: In the event of a delivery failure due to reasons beyond our control (e.g., incorrect address provided, recipient unavailable), we will attempt to redeliver the item. If redelivery is not possible, a refund may be issued upon request, excluding any applicable delivery charges.
- Damaged or Missing Items: If your delivery arrives damaged or is missing items, please contact us immediately. We will investigate the issue and may offer a refund, replacement, or alternative resolution based on the circumstances.
- Cancellation: If you wish to cancel a delivery order, please notify us as soon as possible. Refunds for cancelled orders will be processed based on our cancellation policy and may be subject to administrative fees.
Return Policy:
- Lunch Boxes: Due to the perishable nature of food items, we do not accept returns or exchanges for lunch boxes once they have been delivered. However, if you encounter any issues with the quality or freshness of your meal, please contact us, and we will address your concerns accordingly.
- Parcels & Pathology Reports: Returns for parcels and pathology reports may be accepted under certain circumstances, such as incorrect items delivered or quality issues. Please notify us within [number of days] of receiving your delivery to initiate the return process. Items must be returned in their original condition and packaging.
How to Request a Refund or Return: To request a refund or return, please contact our customer service team at [contact information]. Provide details of your order, including the order number and reason for the request. Our team will assist you with the process and provide further instructions as needed.
Policy Updates: We reserve the right to update our Refund & Return Policy at any time. Any changes will be communicated to customers through our website or other appropriate channels.
By using Take N Go’s services, you agree to abide by the terms of this Refund & Return Policy. If you have any questions or concerns, please don’t hesitate to contact us.
Last updated: 2024